Your appointment, without the drive.
Remote visits follow the same patient-first approach as in-office appointments. Here is how they work.
Schedule a visit
Contact the office to set up a video appointment. We confirm what you need and whether a remote visit is the right format for your concern.
Connect remotely
You join a secure video call from your phone, tablet, or computer. No special equipment required beyond what most people already have at home.
Receive care
Dr. Aussem conducts the visit, makes adjustments where possible, and follows up with anything that needs an in-person appointment before you go.
Most follow-up care does not require a trip to the office.
A first fitting or full evaluation needs to happen in person. Most follow-up care does not. Adjustments for app-connected hearing aids, post-fitting counseling, troubleshooting, tinnitus check-ins, and consultations all work well over video. For established patients, a remote visit is often faster and just as useful as coming in.
The same provider and the same clinical judgment apply whether the visit is in person or remote. Tele-audiology at North Shore Hearing is not a call center or an automated service. It is Dr. Aussem on a video call, working through your specific concern. If something needs hands-on assessment, he will say so and get you scheduled in the office.
The appointments that work well remotely.
Tele-audiology is not a replacement for in-person care. It is the right format for a specific and useful set of situations.
- Follow-up visits after a new hearing aid fitting while you are working through the adjustment period
- Hearing aid fine-tuning for patients with app-connected devices that support remote programming
- Troubleshooting a specific listening situation, program setting, or connectivity issue
- Tinnitus management check-ins and counseling between scheduled in-office visits
- Consultations for patients considering new aids or accessory devices before committing to a visit
- Ongoing access to care for patients who travel or are temporarily away from the Milwaukee area
Continuity of care matters more than convenience.
The value of tele-audiology is not just that it saves a drive. It is that it makes follow-up care easy enough that patients actually do it. Hearing aids need time to adjust to, and that adjustment period goes better with a few touchpoints along the way. When a remote visit takes twenty minutes from your own home, the barrier to checking in is low enough that people follow through.
Tele-audiology also works well alongside mobile care. Some patients use remote visits for quick adjustments and reserve in-home visits for more involved care. Others prefer video for consultations and come into the Glendale office for fittings and evaluations. Dr. Aussem works with you to find the format that fits your life, rather than requiring every interaction to happen on the same terms.
If you are not sure whether your concern is suited to a video visit, call the office and describe what you need. The staff can help determine whether a remote appointment is the right format or whether something more involved is warranted. The answer is usually straightforward, and the goal is always to match the level of care to what the situation actually requires.
Good to know
What kinds of appointments can be done remotely?
Follow-up visits, hearing aid fine-tuning for app-connected devices, troubleshooting, tinnitus check-ins, and consultations all work well over video. Diagnostic evaluations, Real Ear Measurement, and first fittings require an in-person visit.
Do I need any special equipment?
No. A smartphone, tablet, or computer with a camera and a reliable internet connection is all you need. Dr. Aussem uses a secure video platform and will confirm the setup with you before your first remote visit.
Is a remote visit as effective as coming into the office?
For the types of appointments suited to remote care, yes. Follow-up visits and counseling translate well to video. If the visit surfaces something that needs hands-on assessment, Dr. Aussem will say so and schedule an in-office appointment without delay.
Who is tele-audiology most useful for?
Established patients who need follow-up care or an adjustment benefit most. It is also well suited to patients who travel, are temporarily away from the area, or find that getting to the Glendale office is logistically difficult.
How do I schedule a remote visit?
Call the office at 414-906-1145 or use the contact form to request a tele-audiology appointment. The staff will confirm whether a video visit is the right format for what you need and get you on the schedule.
Schedule an appointment at our Glendale office.
Call or send a message and we’ll help you schedule a hearing evaluation at our Glendale office. No pressure and no sales tactics, just a clear next step.
Glendale, WI 53217