What patients say about North Shore Hearing

I had a yearly check-up with new tests with Dr. Aussem at North Shore Hearing.<br>Dr Aussem was excellent, so thorough and kind. His explanations were helpful and easy to understand.<br>Jennifer (the office worker) was also very helpful.

Jamie was very rude and nasty. The nature of my call was to inquire about a no show fee that my parents received. I told her my mother is beginning to become confused without having to say she in early stages of dementia Jamie proceeds to say “well can you help her get unconfused”. How insensitive was that of her to say and she’s no spring chicken herself. I asked to speak with the doctor and he practically was very dismissive of my concerns.

The office girls are excellent, kind, friendly and professional Dr Joe is very patient, kind, thorough and explains clearly what he is doing and why. Excellent care. Would highly recommend this office

Joseph, Aussem, Doctor of audiology and staff At North Shore hearing, Are a pleasure to associate with after being recommended by our audiologist. They are very thorough compassionate and answered all our questions… an absolute Great team to go through for hearing aids

Jen was extremely helpful! She is very knowledgeable and patient. She walked me through problem areas and settled my anxiety over the issues I was having. She explained how things connected and worked, and I left North Shore Hearing very satisfied. Thank you Jen. 😃

Consistently highest quality care. Exemplary customer service ! The staff listens and responds, exceeding all expectations.

Wonderful office team, and Dr. Joe is great. My mom bought a hearing aid from North Shore Hearing, and it works well. Dr. Joe was very patient with her. He took the time to get the right fit and walked us through options that would work best for her needs. After months of trouble-free use, one of her hearing aids had a problem. Jen in the office was easy to work with and helped send it back for repair. The repair was covered under warranty, which made the process much less stressful. We’re grateful for the care my mom has received and would recommend this office to others looking for hearing aids.

Always prompt, professional service at North Shore Hearing!

All went well.

Dr. Aussem was great with mom. He was patient, kind and understanding!! I am glad that he is mom's audiologist.

Dr. Joseph Aussem was very professional. He also took a lot of time and explained how I should take care of my hearing aids. He made me feel at ease and answered all my questions. I would definitely recommend him if you have a hearing problem.

Great experience, thoughtful professional that listens to my concerns. Highly recommend this site and professional.

heard nothing about the 40 % I was supposed save that the insurance company rep told me about that's why I came to you in the first place

I had a wonderful experience. The front desk staff is warm and welcoming and Dr. Aussem is kind and thorough. I felt confident in their care and I know you will, too!

Dr Joe and the entire staff were friendly and helpful. Will definitely recommend them to family and friends

I have more than a moderate hearing loss in both ears. Hearing aids are crucial to maintain quality of life. Without them life begins to lose its meaning. It took me quite a long time to come to this conclusion and a couple of years of researching hearing aids, audiologists and clinics. Fortunately I walked into North Shore Hearing and met with Joe. the audiologist. Being a retired physician I immediately recognized his caring and commitment to his patients. A far cry from my experience purchasing a pair of hearing aids from Costco. While Costco offers mid level products at a low price, instead of a medically trained audiologist you get a lay person who's previous position in the store may have been a stock boy, (as my sales person was). In my case those hearing aids were not the right fit for my needs. Cost isn't the best criteria for a medical device that you will be relying on every day for the rest of your life. After my examination, Joe took the time to explain in detail the results of my exam and inquired as to what I wanted out of a hearing aid so he could meet my expectations. The hearing aid industry is full of smoke and mirrors and designed to complicate and confuse the lay public. All I can say is Joe is a kind and trustworthy industry professional. I'm a 78 year old senior with two serious progressive heath issues, stage four lung cancer is one of hem. I want someone I can understand, who's articulate and trustworthy. Joe exceeded my expectations. The clinic is located off the Good Hope Port Washington road intersection. I give North Shore Hearing a five star recommendation. You simply can't find another like it. Arthur R

Attentive and knowledgeable Dr. who provides useful information, asks good questions and presents helpful options!

Ok but should be able to tell me what my insurance will pay towards adjustments

Dr Aussem is professional, personable and understanding of elderly and their needs, We’ve just had the new hearing aids for a day. We are hopeful that Ann will find they meet her needs! And we know if they need adjustment, we can bring them in for any needed adjustment. We are glad we have Dr Joe working with us!

Very informative! Everything explained very well. Wound recommened!

Very clean and warm atmosphere The receptionist was very friendly and checking me in and patient once in Doctor Aussem he was patient and explained very clear and Tim time to make sure what was going on with my hearing and the Financial Cost as well as knowing how to use and clean my earbuds, I was very happy and comfortable when I left his office

The staff was very friendly, They were helpful with directions and my appointment time was exactly at my appointment time,No long wait.

Dr. Joe and his wonderful staff, Jamie and Jen, have been beyond accommodating and generous. I have always been treated with kindness and patience, and there is never any doubt when I leave the office that everything possible has been done to assure my hearing is optimal. It has been such a blessing to have found this terrific team. My wife is also planning to purchase her next pair of aids at North Shore Hearing, as we both know there is no place we would trust more or from whom we could expect more quality care. Thank you, Dr. Joe!

We have had only the most personal and attentive care with all the folks at North Shore Hearing. Dr. Joe is thorough and patient with his explanations, and always very caring. And we cannot rave enough about both Jamie and Jen, who provide ongoing assistance; and quite often, with great generosity of her time, Jen has also been of great help with technical issues concerning our aids. Thank you all at North Shore Hearing!

Treated with respect, listened to and all questions answered. Very pleased with my hearing aids and the support I need for them

Everything about North Shore Hearing is exceptional: Availability , communication, office staff, comfortability, and especially Dr Aussem. He is very well trained and knowledgeable about hearing and hearing aids. He has excellent rapport. He explains the function and use of hearing aids so well to his clients and family. My husband’s hearing is so improved and we are happy we have Dr. Aussem now and for his future care.

Wonderful experience with North Shore hearing.Dr. Joe A. Is very professional . Answered all my questions. I highly recommend him for any hearing issues to be evaluated.

Dr. Aussem explained things clearly and thoroughly. I was very happy about the care I was given and feel like I am in good hands with my hearing needs.

I had an excellent experience at North Shore Hearing. Dr. Aussem assessed my hearing and found that I did have hearing loss in one ear. I received a thorough explanation on hearing aids and Dr. Aussem reviewed the care of my hearing aid. I'm extremely happy working with North Shore Hearing.

Professional but caring service. I highly recommend Dr. Joe.

My experience with Dr Joseph Aussem has been excellent. He has been very respectful, informative, and quite helpful with answering questions. He is thorough in his assessment and recommendations and made the experience of getting hearing aids for the first time very comfortable. Dr Aussem's staff is also professional, quite helpful and friendly.

We've had good experiences with the folks at North Shore Hearing for at least a few years now. The doc and his staff are unfailingly helpful and compassionate -- dealing with older folks suffering from hearing loss requires patience and understanding. The hearing aid and aftercare - adjustments, additional fittings, etc - have worked very well. Their recommendations about other assistive devices, like "partner microphones," have been super helpful as well. Highly recommend.

I am very happy with North Shore Hearing. Finally my hearing aids are adjusted so that the background noises do not dominate. Now I like wearing them

I just love it here. Jamie is wonderful. And I met Dr Aussem once before today and he's great also. Beautiful personality

Dr. Joe Aussem and his support staff are wonderful. Mom is 100 and they treat her with the utmost respect. I especially appreciate that Joe explains things about hearing, hearing aid options, what to expect from her new hearing aids, and how to use them patiently and clearly. He is professional, knowledgeable, and compassionate. I would recommend North Shore Hearing to anyone. And I will absolutely come here myself when the need arises.

Dr. Aussem explained the options for hearing aids very clearly and thoroughly, providing the necessary information for me to make my own decision. He was patient and took time with me. His staff was friendly and responsive. Very happy with my experience.

_In response to my thoughts on my recent experience with North Shore Hearing , I want to go on record to say that it was in all aspects of endeavor extremely satisfying from beginning to end. The major surprise, however, was to learn that the person in charge of providing exactly the right hearing aids also made house calls, if needed. Such a declaration was music to my ears- a 93 year old recipient! “Dr. Joe” as he is modestly called is the adept and responsible professional who continues to make these house calls in this day and age. In my case, he proved to be genuinely interested in improving my quality of life. He certainly did this by questioning, listening, responding, and acting in order to achieve positive results. Bravo to “Dr. Joe” and to the entire staff for their continuous work to amass sky-high results for their clients in such patient, competent, yet heart-warming ways. Annabelle Sherba

I just received my new hearing aids from Dr. Joe and could not be happier. He was very thorough in testing my hearing; he was extremely patient in explaining my hearing aid options; and he made sure all of my questions were answered. I feel confident that he will continue to take excellent care of my hearing needs. Oh, and by the way, I LOVE my new hearing aids!!! Thank you Dr. Joe!

My husband and I made appts. with Dr. Joe after going to another provider. We were immediately impressed with Dr. Joe's office staff, professionalism and knowledge of Dr. Joe. We felt confident we were right in our decision to make that appointment. Our exams were done right in his office so that we could both observe and hear what was going on with each other. I ended up being fitted with hearing aides of extremely good quality while my husband did not have to have them yet. I am now wearing them and it has really improved my quality of hearing. I couldn't be happier and would recommend North Shore Hearing, LLC and Dr. Joe to everyone. Karen

Dr. Aussem is, literally, awesome! He has come to 2 different assisted living centers to treat my Mom, as we had to move her. She is still talking about his visit! The hearing aids have made a great difference for her. So thankful that he was recommended to us!

Dr Aussum has taken care of Paula’s issues with her hearing in a very caring and professional manner. Coming into our home is immensely needed because of our age. He is thorough in answering questions, honest, and careful in his assessments of what would be best for Paula’s hearing. The hearing aids are the best she has had. Her hearing is remarkable with them. He is prompt in keeping his appointments. In addition Dr Aussum is personable. In short a fine person and excellent Dr. We are very happy to be his patients.

Working with Dr. Aussem has been wonderful. We purchased hearing aides for our 97 year old mother. His compassion, follow up and caring attitude were greatly appreciated!

My mother is 97 and has extreme hearing loss. Dr. Aussem visited with her and fitted her with new hearing aids. He was compassionate to her feelings and needs. Being able to offer her service her home was huge in making mom comfortable. I would highly recommend Hearing Care at Home.

My mom has hearing loss and was very reluctant to get help. Dr. Aussem's availability to come to the house gave her the comfort level and get 1 on 1 attention she needed from Dr. Aussem. Dr. Aussem explained my mom's care plan with great detail but in terms that we both could fully understand which gave us the confidence to choose the best option for her. In just a matter of weeks, the entire family could see a remarkable difference in how my mom's quality of life had improved! Hearing sounds like floors creaking, birds chirping and lower TV volumes were so satisfying for her. With the many choices of hearing care available, we know that Dr. Aussem was the absolute best choice for our family. Mandar Kulkarni

Dr. Joe was a real blessing to my mom. She is 100 yrs old and could not navigate an appt. outside of her assisted living facility. He came to her and what a difference good hearing makes to her quality of life! He was very professional and is a great communicator so I always knew what was going on. I highly recommend him!

Dr. Aussem was absolutely wonderful with my mom! He was so accommodating and helpful in attending to my mother’s needs. I would recommend him to anyone, especially those living in senior living or not able to travel to a doctor’s office. It was great having him come to us.

I highly recommend Joe Aussem, AuD. and his company for all hearing aid and audiology issues. Joe comes to your home with everything he needs to do a thorough exam and evaluation. He is very professional, considerate, and knowledgeable. His recommendation for a hearing aid to replace ones I lost were spot on and reasonable. He did routine follow up visits to retest my hearing and made changed to my aids that has made a big difference in my hearing. His teaching skills are wonderful and he is very patient and thorough.

Dr Aussem took the time to answer all of my questions and explain the process throughly. The home appointments for testing and fitting saved me the travel time and allowed me to test the hearing aids in the home environment. I highly recommend Dr. Aussem to anyone in need of hearing aids or consultation.

My husband, thought that he didn't need hearing aids. he went to have a hearing test and found out that he truly need help with his hearing. He contacted Dr. Joe and he came right out to our house which was really nice. He went over a the different styles of hearing aid. he took the time to explain our insurance and what it would cover. Since my husband has received his hearing aids it has been nothing short of a "God send" I would/will recommend Dr. Joe to anyone that asks us who we went through to get the hearing aid.

Dr. Aussem shows genuine interest in the patient as a person, as well as a patient. He is attentive to questions and gives helpful answers. He does not pressure the patient in any way in order to conclude a sale. He has the necessary equipment and knowledge to assess the patient's hearing needs accurately. He provides convenient home visits and is very flexible regarding scheduling. He scheduled follow-up visits to check and make any necessary adjustments to my hearing aids. In summary, I highly recommend Dr. Aussem for the assessment of hearing needs. He is one of the most desirable health care doctors I have ever experienced. He even took the time to program my phone to stream music via Bluetooth into my hearing aids.!

I have been very impressed with Dr. Aussem's professional expertise as he worked to prescribe the appropriate hearing aids for me. Because of his careful explanation about how to use and care for my hearing aids, I have had no trouble adjusting to using them. I appreciate his flexibility when I had to change an appointment. I am so grateful for my improved hearing!

I'm unable to make it to the Dr's òffice, so I am extremely grateful that he is able to come to my home. His help enables me to continue to have a life. I'm thanking you profusely! ⭐️

Dr. Aussem is attentive, efficient and understanding. He is generous with his time and knows his field and the products he recommends thoroughly. Having him come to our home is a huge advantage.

Doctor Joe was thoroughly professional in his approach to fitting my hearing AIDS I didn't think he could do an adequate exam in my dining room but he proved me wrong I am more than pleased with his service is follow-up and his professionalism

I have the experience of working with Joe Aussem to help me over the hurdle of purchasing hearing aids. He was helpful and understanding with my adjustment to this new way of living int the world of hearing. I can’t thank him enough! Hearing sounds I never heard before has made me a happier person. Thank you Joe for your patience and kindness!

I have had the pleasure of working with Dr. Joe Aussem to get Hearing Aids for a senior in my care. Dr. Aussem is a good listener, patient, caring, knowledgeable and a very professional audiologist. He traveled to meet and examine his patient in the Assisted Living facility. Most convenient and helpful for the elderly. He made communications, co-ordination of appointments and followup appointments, plus working with the hearing aid company seamless. Dr. Joe Aussem responds to messages and is "on time". His knowledge resulted in an immediate hearing improvement. What a gift to improve quality of life for someone with a hearing loss. I would most definitely recommend Dr. Joe Aussem for hearing concerns. Janice